TESTIMONIALS

At CAC, we try to make the Accreditation Process as positive for the programs who undergo it as we can. We appreciate all the comments we receive at the end of the Accreditation Process, and we would like to share a number of them with you.   I want to thank you for your excellent guidance and support through the process. I am very relieved that despite our shortcomings that we were able to achieve accreditation. I think the front line staff have had quite an awakening and now take this much more seriously. An extremely positive experience. Our employees have a much better understanding of the standards & the importance of keeping the files up to date. Helpful to have people who work in and understand the operations. We knew what was expected and what the process would look like. It was a more positive experience. Helped with suggestions for paper trail follow through. Exceptional! Better understanding of how clients perceived the program. Excellent team! Young lady knew what she was doing. Well done! We have developed better monitoring tools to ensure we meet the standards continuously.

The process has helped to clean up some of our policies and implement best practices. Having been involved in the process as a centre for over 10 years - recognition exists regarding the importance of standards and their impact on practice. We had been documenting the appropriate information on our clients; however accreditation has helped us to organize our format. It was also beneficial to have Coordinator’s advice and support. Overall the experience was good. Thanks. The process allows us to stay focused on specific mandates set by the sector. The organization need to be successful in getting accredited is hugely responsible for staying on target with our goals for kids in our care. Board interviews were beneficial in helping board members understand the importance of quality, culturally competent services. Staff now understand the importance of regular review of client rights. We have a better aboriginal consent form. Efforts made to have review team members most familiar with our program. Families and Youth commented on positive process. Straight forward & practice focused. Very helpful from eight months prior to target date. Very respectful of staff and family time. Quality Improvement cycle enabled me to implement change in my agency, but not necessarily related to standards. Positive Experience - Excellent! We received some good advice & examples of how we could improve client files. Thank you again for being such a terrific Peer Review Team and for the support you offered us during the accreditation process. You made an otherwise anxiety-provoking experience virtually painless, and for that I am extremely appreciative.

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